We offer managed network services to enterprises that can remotely operate, monitor and maintain by a managed service provider (MSP). Managed network services range from basic network access and transport services like traditional leased WAN and LAN lines to newer software-defined WAN (SD-WAN) connections and virtual network services. Beyond network access and transport services, the wide variety of available managed services include WAN optimization, unified messaging, network administration, managed security firewalls and virtual private networks (VPNs).

MSPs primarily host managed enterprise network services in their own data centers and facilities, where they can also host virtual network functions. We typically offer managed network services with service-level agreements (SLAs) for customers, which are contractual arrangements that spell out the performance and quality metrics under which the managed service will be provided.

Many business customers consider the ability to hand network and service management over to an MSP as both an advantage and a risk. To manage risk, it's important for customers to clearly define their expectations and requirements in SLAs with their MSPs. Throughout the relationship, companies should monitor MSP performance and make sure it's consistent with the terms of their contract.

Advantages of our managed network services

  • Small and medium-sized businesses often contract with us because they have limited in-house IT capabilities and staff and view managed network services to obtain IT and networking expertise without hiring more staff. We can handle enterprise networking issues that include integration, troubleshooting, technical support, and policy setting.
  • We will help you free up the existing IT staff to focus on other tasks. This results in operational efficiency because we can monitor the needed services and troubleshoot when needed.
  • We also take a proactive network management approach to prevent IT problems from disrupting business operations. Larger enterprises, organizations or government agencies also contract with MSPs when they face budget pressure and hiring limitations to supplement in-house IT staff.
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