Nowadays, customers expect and demand real-time solutions to their real-time problems. Companies that fail to meet these requirements quickly fall by the wayside. To keep up, field workers need tools that enable immediate response times and first-time fixes.
Machines equipped with sensors provide status updates and alerts in real-time. This helps in avoiding costly downtimes and production stoppages. It is impossible to respond to these alerts without the right field service software and qualified service technicians.
It has become imperative for field technicians to be connected to customers, devices, and headquarters. By using IoT and switching to mobile field services, you enable field service technicians to access all the data they require to deliver the best service possible.
Thanks to digitisation, customers now expect an immediate response to all their problems. Failing to provide quick and effective solutions not only risks a company's relationship with its existing customers but also reduces the chances of customers recommending your services to others.
FSM enables you to evaluate the number of variables in a fraction of a second which would otherwise take hours if done manually.
Keep track of all your data. FSM makes it possible to consolidate data across numerous devices from a multitude of sources and then provide the answers to the most critical questions from the field force.
As Field service technicians need to look after many customers, providing them with complete background information can help them personalize their visit. Thanks to FSM, all that a service technician needs can be directly made available to them via a mobile app!
The best way to have a complete overview of all internal processes and external tasks is by integrating ERP and CRM software. With this software, you can anlayse all your business processes and determine where improvements and adjustments are required.
A critical part of successfully operating in field services is having spare parts available on hand.