IT support is the backbone and we provide the best

Get Winning IT Help Desk Services and Support for Your Business

Ingold Solutions offers several exhaustive business IT services for all small, medium-sized, and large businesses. We provide full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. Irrespective of the type of service help desk functions you need, our team has the required potential to deliver you with a tailored turnkey solution that fulfils your specific needs.

Ingold Solutions is more than just a traditional IT support desk. Our qualified and experienced IT professionals deliver efficient solutions to provide immediate assistance to our customers — and our customer’s customers. We offer comprehensive IT consultancy services to all types of businesses with 24-hour help desk support.

IT Challenges Faced by Most Businesses

IT staff get bogged down solving issues from employees.
Members of the IT team pick unimportant company initiatives to deal with user complaints.
Hampering employee productivity due to outrages and slow networks.

Our IT Support and Helpdesk Services cover

On-site and remote support
Central European Time zones
Service Level Agreements guarantee Response and quick turnaround time
Years of experience

Benefits to your Business

Make Your Team Free

Thanks to the availability of go-to technical support, your business efficiency is improved, and the time spent by the staff solving technical problems is reduced.

Quicker Solution Times

The resolution process is much quicker than a software-based service, as it allows access to live support.

Access To An Experienced Team

Our team of IT professionals are trained in a wide arrangement of technologies and experienced to fix various kinds of problems.

Root Cause Analysis

Problem tracking enables you to pinpoint the pattern in recurring issues and root causes, resulting in a quicker resolution in the future.

IT Support Aligned To Your Organisation

Your assigned support personnel first understand your business needs and then train themselves according to your company goals.

Focus Staff On Unique Solutions

Reduced in-house IT staff allows you to deploy resources in a proper way and help meet your business goals and objectives. Ingold Solutions’ desk support staff resolves support issues quickly and efficiently. We’ve pioneered a unique support workflow that focuses on first-call resolution and rapid prioritization.

Schedule a call

Applicable for Package Optional	Basic 300 €	Standard 1200 €	Plus 1900 €	Professional 2900 €
Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

IT support is the backbone and we provide the best

IT Challenges Faced by Most Businesses

Our IT Support and Helpdesk Services cover

Make Your Team Free

Quicker Solution Times

Access To An Experienced Team

Root Cause Analysis

IT Support Aligned To Your Organisation

Focus Staff On Unique Solutions

Still undecided?

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Im Plan enthalten Optional	Basic 300 €	Standard 1200 €	Plus 1900 €	Professional 2900 €
Firmendatenbank (Grundeinstellung) Buchungsperioden und Periodenkennzeichen Vorgefertigter Kontenplan SKR03/SKR04 Allgemeine Einstellungen Systeminitialisierung Belegnummernkreis Berechtigungen für Benutzergruppen (Abteilungsebene)
Standard-Belege, mit individuellem Logo und Anpassung der Fußzeile Angebot Kundenauftrag Lieferschein Ausgangsrechnung Ausgangsgutschrift Anzahlungsrechnung / -anforderung (Proforma) Bestellung
Integration des Outlook-Add-ons (für 5 Benutzer inbegriffen) Das Outlook-Add-on aktivieren Konfiguration des Outlook-Add-ons
Berichtswesen und Analysen
Zugang zur Test-Demodatenbank
Web-Client-Aktivierung
Anpassung - Einfache benutzerdefinierte Felder (UDF) und benutzerdefinierte Tabellen (UDT)
Konfiguration der SAP Mobile App Standard Mobile App. B1 Sales-App. (Zusätzliche Lizenz erforderlich) B1 Service-App. (Zusätzliche Lizenz erforderlich)

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant

Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant

Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant

Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant