Support & Services

End-to-End-Support for SAP Business One® Solution

The ERP system for the small company

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Dedicated SAP Business One® Support and Services

Post implementation support and services are one of our major goals to live up to our customers’ expectation. We provide enterprises and businesses seamless, continuous, and support for their SAP Business One® solutions.

For complete servicing, our support service is divided into fixed and flexible Annual Maintenance Contract (AMC). We prioritise ongoing monitoring of given solutions to ensure that clients do not encounter serious challenges.

After implementation, we provide end-to-end support to clients through email, phone, or chat, depending on the support plan they choose.

TO THE LICENSE COSTS

Some of our support service offerings are:

Fundamental support to existing SAP Business One® customers

Reports preparation as per requirement

Time-to-time consultation for enhancements

Data Migration (i.e., SAP B1 SQL server to SAP B1 on HANA)

SAP Business One® version upgradation

Training of personnel handling it

Customization and Add-on development

Contact our SAP specialists to learn more about our support services.

BOOK A DEMO APPOINTMENT

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
Banks Setup Bank Setup House bank setup Define standard format CAMT.053 or MT940
Electronic Transactions Setup Payment Wizard Setup Payment Methods Assign Payment Methods to BP Master Assitance in applying SEPA Creditor Number (https://extranet.bundesbank.de/scp/beantragungCI/lizenz.xhtml?dswid=8814)
Bank Statement Processing Define Bank Internal/Extenal Operation Codes Setup matching criterias
Payment Engine Add-on Activate the Payment Engine Add-on Create required BPP and BSP file formats

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
Vendor Groups
Landed Costs
Freight

Applicable for Package Optional	Standard 1200 €	Plus 1900 €	Professional 2900 €
CRM with lead management, contacts Activity Setup Opportunity/Inquiry Setup
Sales Employee
Dunning Terms