+49 30 863 232 940 contact@ingoldsolutions.com
ERP Lösungen
Grow and Manage Your eCommerce Business Seamlessly
Ingold Solutions offers end-end customer management services to help your online sales grow exponentially. Our customer service outsourcing team helps customers across the globe by answering order-related queries. We understand the importance of your reputation and that your business relies much on customer service. With our tailored outsourced, e-commerce customer service solutions, we have helped your businesses to grow.

eCommerce Customer Management Services

Customer service is a crucial part of the online shopping experience. Therefore, we have a professional, experienced, and dedicated eCommerce Customer Management team. Our experts are eager to support your business and make it a success.

  • We Provide information about your listed SKUs, products, or services.
  • We drive conversions with more detailed product information.
  • We maximise revenue with a secure payment infrastructure.
  • We enhance your customers’ delivery experience with tracking information and detailed logistics.
  • We offer ongoing post-sale support for product queries, returns, and warranties, via phone calls or via multi-channels such as social media, email, and live chat.
  • We increase customer loyalty and drive further advocacy to better your marketplace seller feedback or NPS scores and CSAT.
  • We give full support to hassle-free returns to deliver a seamless shopping experience.

Benefits of customer service outsourcing

  • Streamline internal resources and save money.
  • Outsource infrastructure requirements and save time.
  • You gain an experienced customer service team.
  • We seamlessly manage variable contact volumes.
  • Improve the customer experience with insight reporting

Every business is unique, and its needs differ from one another. With different platforms for e-commerce, order and returns management, CRM, and different carrier partnerships, we offer a bespoke service based on your business goals and requirements.

Tailored outsourced e-Commerce customer support?

Contact centre outsourcing, becoming an increasingly popular option for multichannel merchants.

  • 83% of online shoppers need some sort of support to complete a purchase.
  • 89% of consumers have avoided online shopping after they experienced poor customer service.
  • 18% of consumers turn to online chat instead of the call option to get fast resolution of customer service issues.

We tailor customer management services solutions, so if you need advisors for online chat services, trained escalations managers for your phone line or monitor your email inbox and social media, contact Customer management agents to create relevant customer tickets, we are there to help you.

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