Integrate your ERP system with your Adobe Commerce store to increase efficiency. With it, you can sync inventory, orders, customer data and delivery details between your key business systems.
While an online store can operate without a connected ERP, manually entering data is an error-prone process and can have a dramatic ripple effect that takes valuable time to untangle. And all the while, your customers are anxiously awaiting information about their orders. Simply put, your customer experience is at stake when your ERP isn’t integrated with your store.
Connecting your ERP system to Adobe Commerce allows you to automatically sync your inventory, orders, customer data and delivering details between these two key systems. You can say goodbye to batch processes or managing orders by hand and let both platforms run with near-real-time data. Your team will spend less time on monotonous tasks and your customers will get a more accurate picture of product pricing and availability.
Orders and inventory alignment
Manage product levels in real time by integrating your ERP and commerce systems, making transactions instantly visible to the ERP. This up-to-the-minute accuracy means you can store less inventory, saving your business from extra costs and needless headaches.
Make sure your customers receive their negotiated contract pricing and the right set of products by connecting your Adobe Commerce store with your ERP. You can easily apply rates and customer-specific rules from your ERP tax engine to ecommerce purchases.
Real-time order tracking
Keep your customers happy and save your customer service reps time by providing quick answers to “Where is my order” (WISMO) calls. When your ERP is integrated, your reps can see real-time delivering and fulfilment data.
Thousands of B2B and B2C merchants have integrated Adobe with a variety of ERP systems, including Microsoft Dynamics, NetSuite, SAP, Oracle, Infor, Epicor, Sage and more.
Enterprise resource planning systems contain critical data like orders, prices, customer info, product data and delivering methods. When you integrate ecommerce and ERP systems, you let both platforms run with near-realtime data. Say goodbye to batch processes or managing orders by hand. And give customers a more accurate picture of product pricing and availability.
Reduce Support Calls:
Customers will likely call customer service when they are unsure of where their orders are. These dreaded “Where is my order” (WISMO) calls can be time-consuming to field. And they are frustrating for everyone if your customer service team doesn’t have real-time access to delivery and fulfilment data from your ERP system.
When purchase information does not reach your ERP system quickly, you may need to hold onto more safety stock to account for this lag and you risk order-inventory mismatch. Integrating platforms means transactions are instantly visible to the ERP system. Product levels can be managed in realtime and you can store less inventory.
When you connect Adobe with your Enterprise resource planning, you ensure customers receive their negotiated contract pricing and the right set of products. You can also apply rates and customer-specific rules from your ERP tax engine to ecommerce purchases. Storing tax information in one place avoids the need to manually synchronise data and improves compliance with local and regional regulations.