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Coresystems and SAP have pioneered 'Crowd Service'. This allows customers to leverage crowd service platforms where they can find available field service technicians in real-time.
Coresystems’ intuitive technology and enhanced processes enable you to proactively manage field resources and be prepared to settle your customer issues in advance of failures.
It has never been tougher to deliver quality customer service than it is today. Analytics enables you to make your service more systematic, effective, and closely aligned with your customers' needs.
Employee expertise plays a key role in customer satisfaction. With Ingold Solutions, you can provide your customers with the required insights and information to deliver high-quality service.
To offer great service you must be present in the right place at the right time. Workforce Management Material allows you to link parts to warehouses in real-time so that your field service technicians get it right the first time itself. It also allows you to track service vehicles for improved resource management.
The level of service demanded by customers is hard to accomplish in paper form. In this age where customers hold the most power, mobile technology has been able to completely transform the way organisations operate in the field.
SAP Field Service Management (FSM) provides seamless offline functionality in all mobile applications. Even more, with its powerful API FSM comes ready for 3rd party integrations.
Business compliance must have a complete understanding of security, GDPR, and personal data definition. SAP takes necessary actions to ensure that we handle customer data in compliance with applicable law.
