We offer managed network services to enterprises that can remotely operate, monitor and maintain by a managed service provider (MSP). Managed network services range from basic network access and transport services like traditional leased WAN and LAN lines to newer software-defined WAN (SD-WAN) connections and virtual network services. Beyond network access and transport services, the wide variety of available managed services include WAN optimization, unified messaging, network administration, managed security firewalls and virtual private networks (VPNs).
MSPs primarily host managed enterprise network services in their own data centers and facilities, where they can also host virtual network functions. We typically offer managed network services with service-level agreements (SLAs) for customers, which are contractual arrangements that spell out the performance and quality metrics under which the managed service will be provided.
Many business customers consider the ability to hand network and service management over to an MSP as both an advantage and a risk. To manage risk, it's important for customers to clearly define their expectations and requirements in SLAs with their MSPs. Throughout the relationship, companies should monitor MSP performance and make sure it's consistent with the terms of their contract.
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